Location: In-Person
Employment Type: Full-Time

About Us

We are an audio electronics company specializing in skilled wireless audio products, audio accessories, and technical solutions. We are looking for a customer-focused individual with a strong understanding of audio electronics who enjoys helping customers and solving technical problems.

Position Summary

The role will be a support contact for customers, providing product information, technical support, order assistance, and troubleshooting guidance. The ideal candidate is knowledgeable about audio electronics, detail-oriented, and passionate about delivering an exceptional customer experience. They’ll also be supporting other managers in other departments when need for customer support decreases.

Responsibilities

- Respond to customer inquiries via phone, email, and in person.
- Provide technical support and troubleshooting for audio electronic products.
- Assist customers with product selection based on their specific needs.
- Maintain accurate customer records and service documentation.
- Coordinate with production and technical teams to resolve customer issues.
- Create and maintain customer support documentation and FAQs.
- Ensure a professional and positive customer experience at all times.
- Support other departments when required

Qualifications

- Strong knowledge of audio electronics and audio equipment.
- Excellent verbal and written communication skills.




- Ability to troubleshoot technical issues and explain solutions clearly.
- Strong attention to detail and organizational skills.
- Comfortable using computers (Mac OS), email, spreadsheets, and customer database software.
- Ability to work independently and as part of a team.
- Experience with wireless audio systems, speakers, mixers, microphones, or related equipment is an asset.

Preferred Skills

- Experience in front facing customer service is mandatory
- Experience in troubleshooting products through phone/email an asset
- Technical sales or product support experience.

What We Offer

- Competitive compensation based on experience.
- Hands-on work with innovative audio technology.
- Supportive and collaborative team environment.
- Opportunities for growth and professional development.

Benefits:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

How to Apply

Please submit your resume along with a brief description of your experience with audio electronics and customer service. We look forward to hearing from candidates who are passionate about technology and helping customers succeed.

--

Pay: $19.00-$24.00 per hour

Expected hours: 40.0 per week

Application question(s):

- Do you have any interests in audio electronics?
- Tell us about a time you helped a customer solve a complex problem.

Experience:

- Customer service: 1 year (required)

Work Location: In person

📌 Client Operations Coordinator (Edmonton)
🏢 Eleven Engineering
📍 Edmonton