Appointment Coordinator — Vernon Dodge

Vernon Dodge is looking for a calm, organized and customer-focused Appointment Coordinator to help customers get the right service at the right time. You will be the first point of contact for many service customers, managing inbound and outbound calls, booking appointments accurately and keeping our service schedule productive.

This is a full-time, permanent, in-person position at 4607 27 St in Vernon. The pay range is CA$22–$27 per hour, based on relevant experience and demonstrated skills, for approximately 40 hours per week.

What you’ll do

- Answer inbound calls, emails and online appointment requests promptly and professionally.

- Make outbound calls to customers who are due for maintenance, recalls or follow-up.

- Ask the right questions, identify the customer’s main concern and book the correct appointment type and duration.

- Explain next steps clearly, confirm appointments and reduce missed appointments through timely reminders and follow-up.

- Maintain accurate customer, vehicle and appointment information in dealership systems.

- Coordinate closely with Service Advisors and the service team so the schedule reflects capacity, urgency and customer needs.

- Identify relevant maintenance opportunities without pressure or misleading claims.

- Resolve routine questions and escalate technical or sensitive concerns to the appropriate team member.

- Protect customer information and follow dealership processes.

What success looks like

- Customers receive friendly, clear and accurate support.

- Appointments are booked correctly the first time.

- Calls and digital leads are handled promptly and consistently.

- No-shows and scheduling gaps are minimized.

- Follow-up notes are complete, accurate and useful to the service team.

- You contribute to appointment volume,



show rate and customer satisfaction goals while maintaining a high-quality customer experience.

What you bring

- Strong phone and written communication skills.

- Excellent attention to detail and the ability to manage several conversations and tasks at once.

- A reliable, positive and professional approach.

- Comfort learning software and entering information accurately.

- Sound judgment, active listening and a genuine desire to help customers.

- Previous experience in customer service, call centres, reception, scheduling, hospitality or automotive service.

Nice to have—not required

- Dealership, service department or automotive experience.

- Experience with a CRM, dealership management system or appointment-scheduling platform.

Automotive knowledge can be taught. We are most interested in candidates who communicate well, stay organized, follow through and treat customers with respect.

How to apply

Please submit your resume and answer the screening questions. In your application, tell us briefly about a time you handled a busy phone or scheduling situation successfully.

Vernon Dodge welcomes applications from qualified candidates of all backgrounds. Accommodations are available during the hiring process upon request.

Pay: $22.00-$27.00 per hour

Expected hours: 40.0 per week

Advantages:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Application question(s):

- A customer needs urgent service, but the schedule is full. In 3–5 sentences, describe how you would handle the call, what information you would gather, and what you would do next.
- Do you live in or within 30 minutes of Vernon, BC today?
- What is your cell phone number and may we call/text you at that number?

Work Location: In person

📌 Appointment Coordinator (Vernon)
🏢 Vernon Dodge Jeep
📍 Vernon