Lead customer experience initiatives as a Customer Experience Manager with BrokerLink in Cold Lake and Bonnyville, Alberta. Focus on team motivation and operational excellence in personal insurance. The ideal candidate for this full time role will possess strong sales and leadership background. At BrokerLink, you will impact staff performance and enhance customer satisfaction.
Your role involves achieving operational goals while participating in community engagements and adherence to quality standards. Key Responsibilities:
- Direct Personal Insurance operations to achieve targets
- Establish and monitor strategic goals for service quality
- Coach team members and facilitate continuous learning
- Collaborate with other managers for service improvements
- Engage in marketing and sales initiatives in the community Requirements:
- AIC Level 2 or equivalent required; designations preferred
- Experience in personal lines sales and leadership
- Ability to drive change and manage tasks effectively
- Exceptional communication and customer service skills
- Strong analytical and organizational capabilities Make a meaningful impact on customer lives and team growth at BrokerLink.