Join a team-oriented team as a Collections Specialist located in Downtown Toronto. This role is vital for ensuring timely collection and maintaining strong client relations. In this in-office position, you will effectively manage the collections process and deliver ‘Super Duper Service’ to clients.

Your responsibilities will include negotiating payment terms, processing transactions, and addressing billing concerns. With a focus on communication and professional problem-solving, you'll thrive in this structured environment while meeting individual KPIs. Key Responsibilities:

- Manage all aspects of the collections process
- Maintain clear communication with clients on payments
- Negotiate payment plans and terms
- Prepare and manage PAD reports in Excel
- Investigate billing discrepancies and resolve issues Requirements:
- At least 3 years of collections experience
- Proven customer service and issue resolution skills
- Strong analytical and communication skills
- Ability to handle sensitive matters with care
- Experience in handling complex client interactions Leverage your skills in a performance-driven role that values client satisfaction in the heart of Downtown Toronto.

📌 Collections Specialist with Customer Focus (Toronto)
🏢 Portfolio Credit Control
📍 Toronto