Step into a leadership role at Metrolinx as the Manager, NOC Customer Communications, ensuring operational excellence via effective communication strategies. This position is crucial for enhancing customer satisfaction and loyalty. As the Manager of Customer Communications, you will supervise all channels of communication within Metrolinx’s diverse environment.

Leading a team in the rapid-paced NOC, you will ensure timely updates and consistent messaging across digital and traditional platforms. Your expertise will shape the customer experience through strategic initiatives and improvements. Key Responsibilities:

- Direct daily operations of customer communication channels
- Manage content governance for consistent messaging




- Ensure accurate 24/7 service status communication
- Formulate and implement customer communication strategies
- Handle projects focused on service delivery enhancement Requirements:
- Degree in communications, customer service, or related field
- Experience in customer communications in a transit context
- Proven team leadership capabilities
- Understanding of HR legislation and practices
- Proficient in MS Office and project management Bring your strategic vision for customer communications to life at Metrolinx and play a vital role in connecting communities.

📌 Customer Communications Leadership Role at Metrolinx (Oakville)
🏢 Metrolinx
📍 Oakville