Join Ada as a Customer Success Consultant, where you'll enhance client satisfaction and support SMB and MME customers in navigating our cutting-edge AI solutions.

In this role, you will manage customer relationships to drive successful implementation and growth for our self-service clients. By utilizing your AI expertise and relationship-building skills, you'll focus on delivering value and identifying opportunities for deeper engagement. Collaboration with numerous departments will be essential to align strategies and achieve common objectives.

Key Responsibilities:



• Offer dedicated support to enhance customer interactions • Design and execute engagement strategies for improved retention • Work with cross-functional teams to share insights and best practices • Address escalated customer inquiries effectively • Foster adoption of Ada's platform through proactive support

Requirements: • At least 2 years in Customer Success or tech consulting • Working knowledge of SaaS and APIs • Strong communication and presentation abilities • Experience engaging with senior stakeholders • Ability to thrive in a fast-paced, evolving environment

Empower clients with top-tier support and strategic insights in your role at Ada.

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