Join RBR as a Tech Support Specialist, assisting scientists with technical issues related to oceanographic instruments. Your curiosity for measurement science will drive customer success.

As a Technical Support Representative, you will engage with researchers across the globe to resolve unique technical challenges. This role suits recent graduates or early-career professionals who enjoy collaboration and have a strong foundation in environmental science.

You will improve internal resources while coordinating instrument servicing alongside R&D; and Sales teams.

Key Responsibilities:

- Deliver responsive technical support through various channels
- Manage Return Merchandise Authorizations for repairs
- Create and enhance user manuals and procedures




- Work with teams to resolve technical problems
- Develop deep understanding of RBR instruments

Requirements:

- Bachelor’s degree in Science or Engineering
- Relevant technical or customer support experience
- Excellent communication for explaining complex concepts
- Robust analytical skills for documenting technical issues
- Proactive in troubleshooting scientific instruments

Your success in this position will contribute significantly to advancing both climate science and global research efforts.

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📌 RBR Tech Support Specialist Role (Ottawa)
🏢 RBR
📍 Ottawa