Be a part of EDC’s transformative journey as a Senior Business Systems Analyst specializing in ServiceNow Customer Service Management. Focus on enhancing service capabilities and optimizing workflows through your analysis expertise. In this role, you will take charge of the requirements gathering process and lead initiatives that support service delivery and platform efficiency.

Collaborating closely with Product Owners and technical teams, your insights will be critical in executing comprehensive business solutions that align with EDC's strategic goals. Understanding complex workflows will allow you to drive improvements across the organization. Key Responsibilities:

- Lead analysis of complex ServiceNow CSM initiatives
- Collaborate with teams to define and document business needs




- Evaluate and enhance service delivery through platform support
- Manage backlog and prioritize Agile delivery tasks
- Ensure rigorous documentation and compliance with standards Requirements:
- 7+ years in Business Systems Analysis or Product Delivery
- Robust background in ServiceNow and case management
- Facilitation and stakeholder management skills
- Familiarity with Agile methodologies
- Excellent analytical problem-solving abilities Utilize your business analysis and process transformation expertise to make a lasting impact at EDC.

📌 Senior Analyst - ServiceNow CSM Role (Calgary)
🏢 Export Development Canada | Exportation et développement Canada
📍 Calgary