Elevate customer engagement as a Senior Customer Success Manager at Abnormal AI. Focus on strategic planning, customer onboarding, and maximizing product value. As a Senior Customer Success Manager, you will take charge of relationships with assigned customers, ensuring they achieve their business goals through effective platform utilization.

Your analytical mindset and team-oriented approach will support customers in overcoming challenges while fostering ongoing product adoption. Partner with internal teams to share insights and enhance customer experiences through tailored recommendations. Key Responsibilities:

- Serve as the main contact for customer interactions
- Execute business reviews and ensure alignment on success goals
- Analyze customer needs to develop influential strategies




- Foster awareness and adoption of platform capabilities
- Monitor customer health and risk factors proactively Requirements:
- At least 5 years in enterprise SaaS with 3+ years in Customer Success
- Strong relationship management skills, including at the executive level
- Excellent communication and organizational abilities
- Proven experience in problem resolution and customer service
- Technical knowledge of internet technologies and email security Drive exceptional customer success initiatives with Abnormal AI and strengthen user experiences.

📌 Senior Customer Success Manager Position (Toronto)
🏢 Abnormal AI
📍 Toronto