SGS in Burnaby, Canada is looking for a dedicated Customer Care Specialist to provide outstanding support to our customers. Resolve inquiries with clarity and professionalism across various platforms. In this role, you’ll be essential in assisting customers via phone, email, and chat, ensuring their inquiries are addressed swiftly.
You will process claims accurately and navigate customers through technical issues with our online portal. Your collaborative skills will help in coordinating with internal departments and improving customer experiences. Key Responsibilities:
- Answer customer inquiries across multiple communication channels
- Analyze and manage customer claims with precision
- Guide clients on the use of our online platform
- Organize customer documentation with a strong attention to detail
- Collaborate with different teams to resolve issues effectively Requirements:
- Proven customer service experience
- Excellent English communication skills
- Proficient in Microsoft 365 and technology tools
- Robust analytical and problem-solving skills
- A customer-oriented attitude with patience Contribute to SGS's high standards through attentive customer service and support.