Join MaKami College as a Tech Support Specialist and lead IT support efforts in a vibrant educational setting. Deliver exemplary customer service while troubleshooting technology issues.

In this role, you will support students and staff with a variety of technology needs at MaKami College, a respected post-secondary institution in Alberta. Your expertise will guide users through hardware and software challenges while enhancing classroom and learning technology experiences.

This position is well-suited for those who thrive in rapid-paced environments and enjoy direct interaction with users.

Key Responsibilities:

- Troubleshoot technology issues in classrooms and events
- Manage tasks related to hardware and software support
- Maintain classroom technology including cameras and displays




- Respond to user support requests in a timely manner
- Track and manage technical documentation and support tickets

Requirements:

- Proven experience in technical support environments
- Excellent problem-solving abilities and communication
- Knowledge of Windows operating systems and educational software
- Proficiency in providing customer-focused technology support
- Capacity to handle urgent user queries effectively

Support the transformative mission of MaKami College by ensuring seamless technology operations in all academic settings.

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📌 Tech Support Specialist - Educational Focus (Calgary)
🏢 MaKami College
📍 Calgary