Become a pivotal figure in technology incident management as CPKC's Major Incident Coordinator. Your expertise will be key in driving operational stability and enhancing service processes.

As a Major Incident Coordinator at CPKC, you will lead the response to high-impact incidents affecting business operations. This crucial role combines your analytical mindset with leadership skills to foster effective communication among IT departments, ensuring quick service restoration.

Your insights will be instrumental in promoting continuous improvements.

Key Responsibilities:

- Conduct analysis and assess risks in incidents
- Collaborate on improving system performance and processes
- Implement ITIL-based incident management with efficiency
- Manage incident priorities and stakeholder expectations
- Foster team collaboration in resolving critical issues

Requirements:

- Degree in related field or equivalent experience
- Experience in similar major incident management roles
- Robust analytical and critical thinking skills
- Familiarity with ITIL, SDLC, and PMO practices
- Preferred ITIL v4 and CompTIA A+ certifications

Lead the way in operational excellence at CPKC through strategic incident management and team collaboration.

📌 CPKC Major Incident Management Leader (Calgary)
🏢 Canadian Pacific Railway
📍 Calgary