Provide exceptional technical support as a Helpdesk Technical Support Representative at AVI-SPL. Focus on ProAV solutions and enhance customer satisfaction through effective communication. In this role, you will be the primary contact for AVI-SPL’s customers, handling technical inquiries and troubleshooting.

Your solid organizational skills will enable you to balance caseload management, field technician dispatch, and customer inquiries. As a self-starter, your efforts in problem-solving will significantly contribute to operational success. Key Responsibilities:

- Deliver efficient technical support services for customers
- Respond quickly to technical support requests via phone and email
- Document troubleshooting steps and solutions accurately




- Assist in the configuration of videoconferencing systems
- Provide updates on escalated customer issues Requirements:
- High School Diploma or equivalent required
- 1-2 years of relevant AV experience preferred
- Excellent communication skills, both verbal and written
- Ability to prioritize and manage various tasks effectively
- Knowledge of video teleconferencing endpoints desired Support AVI-SPL's mission by bringing your technical expertise and customer-focused approach to the team.

📌 AVI-SPL Helpdesk Technical Support Rep (Markham)
🏢 AVI-SPL
📍 Markham