OTIP is seeking a Benefits Services Representative to provide excellent member support within our call centre. Deliver insightful guidance and resolve claims effectively. As a key player in the OTIP Group, your role will be to handle telephone inquiries and assist in online service navigation.

Reporting to the Assistant Manager of Benefits Services, you'll focus on member education, complaint resolution, and maintaining high standards of service. Your knowledge of health and dental insurance will aid in creating a seamless experience for our members. Key Responsibilities:

- Manage incoming advantages inquiries efficiently
- Educate members about product offerings and navigating platforms
- Investigate and resolve claims issues with care
- Document complaints and develop actionable solutions
- Process claims adjustments and maintain thorough records Requirements:
- Diploma plus insurance-related training (LOMA, HIAA, CEBS)
- Call centre experience of at least one year
- Familiarity with insurance contracts and benefits
- Exceptional communication in English and French
- Strong proficiency in Microsoft Office tools Elevate member support through your expertise in benefits services at OTIP.

📌 Benefits Services Specialist at OTIP (London)
🏢 OTIP
📍 London