As an Account Coordinator, you will play a key support role on the Client Services team. Working closely with Account Executives and Account Directors, you help ensure the smooth execution of marketing and advertising campaigns by assisting in project coordination, facilitating communication between clients and internal teams, and managing key administrative tasks. You are detail-oriented, proactive, and eager to learn, with a passion for organization and collaboration.

Position Title: Bilingual Account Coordinator

Reports To: Director of Client Services

We’re looking for someone who has:

- A keen attention to detail
- An appetite for a fast-paced agency environment
- An ambition and drive to produce great results for clients

Objectives of this role

- Support Account Executives and Account Directors in the day-to-day coordination of projects.
- Act as a reliable point of contact for information sharing between clients and internal teams.
- Develop strong working relationships with internal teams across departments.
- Build foundational knowledge of agency processes, marketing strategy, and creative execution.
- Assist in keeping timelines, documentation, and deliverables organized and up to date.

Summary of responsibilities

- Assist in the execution of marketing and advertising campaigns by coordinating with internal teams to ensure projects remain on track.
- Help prepare creative briefs, meeting notes, and task lists to support project progression.
- Coordinate scheduling of internal and client meetings.
- Ensure client feedback is accurately captured and shared with the appropriate teams.
- Take initiative to support the team with any administrative or project-related needs.
- Learn to use project management tools (e.g., Function Point) to enter and track tasks.
- Assist with drafting reports, contact reports, and follow-ups after meetings.
- Maintain clear and organized project documentation, including timelines,



budgets, and status reports.
- Participate in internal status meetings and client calls to help track action items and deliverables.

What you bring

- Post-secondary diploma in a related field
- Client management experience and superior communication skills (written & verbal)
- Enthusiasm and curiosity for learning about agency workflows and client industries
- Fluency in both English and French is mandatory

What Banfield can offer
- Hybrid WFH model*
- Experience-based compensation package
- A close-knit, fun and team-oriented teamwork environment
- Team-building perks and activities including: Friday happy hour, quarterly fun day, weekly BBQ lunch on our front lawn, holiday celebrations, and a beautiful heritage building office in Hintonburg

*The candidate must be based in the Ottawa/Gatineau area

Banfield values diversity, equity and inclusion at our agency and within our industry. We strive to maintain a proud, open and celebratory workplace shaped by the perspectives of people with diverse, intersecting, and marginalized identities. This includes women, Black, Indigenousand other racialized peoples, 2SLGBTQIA+ individuals, older adults, people with disabilities and other historically marginalized groups.​

We understand that the skills needed to thrive within a creative agency are not only taught in a classroom, course or workplace, but through lived experience and self-training, too. For this reason, we encourage all individuals to apply, regardless of perceived gaps in educational or employment requirements, using your cover letter as an opportunity to explain how your knowledge and experiences qualify you for the role.​

Accommodations are available for all candidates at every stage of the selection process. If you have any questions or requests for accommodation, please email [email protected]. ​

Banfield acknowledges that it operates on the traditional unceded territory of the Algonquin Anishinabe peoples.

📌 Bilingual Account Coordinator (Ottawa)
🏢 Banfield Agency
📍 Ottawa