Edmonton, AB, CA

5 days ago Requisition ID: 1085

Salary Range: $23.00 To $25.00 Hourly

Description A customer-obsessed associate, accountable for answering customer queries, resolving customer problems, and championing service standards by delivering a world-class customer service experience from start to finish.

In this role, you will:

Maintain an appropriate level of knowledge of product and services

Handle incoming and outgoing customer service calls, emails, texts, live chats and third-party market support

Offer value-added solutions and promote customer loyalty by providing exceptional customer support

Continue to develop awareness of competitor products and key comparative details

Develop appropriate level of knowledge of systems and update customer records and internal documents daily

Resolve product or service problems by: clarifying customers’ concerns; determining root causes of the concerns; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following-up to ensure resolution

Identify issues that need to be escalated to higher levels of support

Follow established processes and contribute to development of enhanced processes





Develop an understanding of authority levels for customer appeasement

Meet the minimum target for KPIs based on level

Other duties as reasonably assigned

Qualifications

1+ year experience working in a call center environment

Perfect written English and French A passion for providing exceptional customer service

Conflict management skills and the ability to deliver a difficult message that creates the best customer experience possible

Sales experience; a proven ability to take customer queries and turn them into closed sales

Able to correspond in multiple tones to cater for different audiences in various situations

Understanding of customer service best practices, communication, and customer de-escalation to promote business goals

Proven aptitude to function within deadlines, while working both independently and as part of a team

Strong multi-tasking skills, highly organized

Qualified and positive attitude

Hours of operation: Monday to Friday 8:00 - 5:00 MST, Saturday and Sunday 8:00 - 4:00 MST

Hourly position: 40 hours a week, rotating weekends and holidays

📌 Bilingual Customer Services Representative (Winnipeg)
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