Description

PRIMARY FUNCTION:

The Relocation Consultant II serves as the “navigator" of the relocation process for his/her domestic transferees.

Responsibilities including, but are not limited to administering relocation policy/program; counseling on best utilization of resources; reviewing and interpreting marketing reports, appraisals and inspections, oversee equity funding process; coordinating the shipment of household goods, destination services and expense management. Primary caseload consists of Homesale activities while ensuring customer and client needs are met in a timely efficient manner through delivery of excellent service. 40 hr week 8am-5pm.

MAJOR DUTIES AND RESPONSIBILITIES:

- Maintain an assigned caseload, while delivering impeccable customer service to external and internal customers.

- Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to transferee and his/her family.

- Demonstrates knowledge of Cartus' products and services in all interactions with client and customer Coordinate / Facilitate Cartus' core products and services to assigned customers according to prescribed Cartus standards.

- Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue.

- Ensure data integrity in all Cartus systems.

- Maintain compliance with Cartus' corporate policies, programs, and standards.





- Ensure that supplier partners perform all necessary tasks related to the sale and closing of each property.

- Establish effective working relationship with Network and Non-Network brokers in implementation of primary functions

- Coordinate ordering, review, analysis of agent prepared BMAs and property action plans

- Coordinate development of agents property action plan and market updates as required by specific client contracts and programs

- Serve as an objective real estate subject matter expert and resource to internal and external customers

- Maintain working knowledge of corporate client policy in management of critical marketing information and events

KEY DIMENSIONS:

- Clear and concise written and verbal communication skills.
- Customer advocacy and superior customer service skills.
- Strategic thinker- strong judgment and decision making skills.
- Interpersonal / Influencing skills
- Detail oriented; ability to multitask
- Ability to work in a team environment
- Cultural awareness
- Cutting-edge and resourceful
- Computer Literacy
- Flexibility
- Manage stress & pressure
- Ability to plan and organize.

1. QUALIFICATIONS / SELECTION CRITERIA

- Bilingual French and English
- Two years prior relocation/ real estate experience with home sale closings
- College degree or equivalent preferred
- Two years Customer service experience in call center environment
- Influential verbal and written communication skills
- Strong organizational and analytical

📌 Cartus - Consultant II Domestic Relocation - Canada Based Remote
🏢 Anywhere Integrated Services
📍 Canada