Ready to step into work where people need your compassion, courage and care? This is an opportunity to build relationships, connect people to resources, create community, and help individuals take their next steps toward stability, independence, and hope.

Job Summary:

This position involves ministering to the hungry, hurting and homeless men and women living in the neighborhood of the Hastings Facility. ‘Ministering’ entails forming relationships, loving, praying, declaring the good news of Jesus Christ and making disciples as well as assisting the community members with material needs, access to services, and advocating for social justice.

The Case

Manager’s primary task involves working with clients to set goals help them move forward by providing care and support through the continuum of care. This may include making referrals for housing, clothing, shelter, recovery and a wide variety of other sundry duties as dictated by the needs of the individuals we serve. The work will be based out of the Hastings Facility; from time to time the Case Manager may assist UGM at other locations.

This is a temporary, full-time (37.5 hours) position. The starting range for this position is $28.96 to $31.64.

Who We Are

Demonstrating the love of Christ, UGM feeds hope and changes lives through a faith-based continuum of care. We are a proud member of the Canadian Council of Christian Charities and have earned the Best Christian Workplace award again in 2021. We provide competitive salaries, generous vacation and sick leave, an RRSP matching program, as well as the potential for educational assistance and flexible work arrangements.

In addition, our extensive benefits plan is fully employer-paid and includes extended dental and medical, as well as $4,500 per year in pooled paramedical expenses. A focus on employee resilience, support for professional development, engagement in meaningful work, and a fun and caring environment are all part of being a member of the UGM team. If you are someone who desires to learn and grow, has a passion to serve and make a difference, and connects with others with both humility and humour, then you will be a great fit at UGM.

Main Duties and Responsibilities:

- Model Christ in word and deed.
- 45% - Case Management

- Provide support, care, direct consultation to community members that reside at UGM’s permanent housing and program housing as well as making appropriate referrals to external services. Build strong relationships with community members.
- Assist tenants in establishing goals, monitoring progress, and preparing a case plan for their next steps (tenancy, employment, health services, life skills, education or other case specific needs) and refer them to the appropriate community resources for achieving these goals. Support other staff in determination of program eligibility.
- Document all relevant case notes and maintain accurate case files and records for future reference. Advocate for community members, providing needs assessments, coaching, skills training and crisis management.
- Create partnerships and utilize community resources.
- Coordinate access to supports and services such as physical and mental health, ID, government and other community services by making appropriate referrals and assistance with forms and applications.
- Assessing individuals’ independence and daily living needs

- 25% - Program Coordination





- Coordinate and support programming for tenants at MMP and Hastings House. Assist in building social cohesion and engagement between tenants in the buildings through effective and coherent programming.
- Coordinate volunteers in running programming to engage in community building.
- Skills building workshops: Cleaning, budgeting, cooking, scams, etc.

- 20% - Tenant Support

- Collaborate with Tenant Relations Manager on tenant interviews and offers of tenancy decisions.
- Supporting tenants, liaising with landlord in issues and addressing them for best outcome.
- Provide practical support for tenants in addressing issues with
- Conflict resolution skills as well as tenant conflict resolution skills.
- Assist tenants to avoid eviction, resolve issues related to tenancy.
- Supporting tenants as they work towards collective care and action in the community.

- 5 % - Participate in staff meetings, training and development opportunities.

- 5% - Perform other duties as required by your supervisor. Lead Bible studies and devotions as required.

- Adhere to all UGM published policies, practices and procedures, including Occupational Health and Safety.

Knowledge, Skills and Abilities:

- Agreement with UGM’s Mission Statement (see www.ugm.ca) and Statement of Faith.
- Personal knowledge and experience of the saving work of Jesus Christ.
- Able to maintain confidentiality, ethically, regarding sensitive matters regarding the organization and its clientele.
- Experience working in a community organization, foundation or ministry.
- Experience dealing with complex matters.
- 2-3 years of related work experience is required, with knowledge of issues related to poverty and addiction.
- Working knowledge of Anti-Oppressive and Decolonial Practices.
- Bachelor’s in social work or other related post-secondary education preferred.
- Consideration may be given to alternate combinations of lived experience and education.

- Strong interpersonal skills.

- Valid Class 5 drivers’ license required.
- Excellent English skills (verbal, reading and writing).

- Intermediate computer skills (Excel, Word and Outlook).
- Ability to work independently; self-motivated and disciplined.
- Manage time effectively and appropriately.
- Able to effectively identify and solve problems and follow through on initiatives.
- Complete UGM Non Violent Crisis Intervention Course.
- Health and Safety Qualifications for Program/Shelter Staff
- Solid understanding of health and safety protocols specific to program/shelter environments, including infection control, personal hygiene standards, and safe handling of potential hazards.
- Previous experience working in environments with vulnerable or high-needs populations, with an emphasis on creating a safe and supportive atmosphere for residents.
- Completed, or willing to complete, relevant health and safety training, including nonviolent crisis intervention: handling mental health crises and de-escalation, first aid, naloxone, suicide prevention or specialized safety courses.

Behavioural Competencies:

- Adaptability/ Flexibility (Level 2)





Adjust approach to meet needs of changing conditions, situations, and people to work effectively in difficult or ambiguous situations.
- Christ-likeness (Level 2)

Demonstrate the love of Christ in word and deed by living out the values of the Gospel.
- Client-Centered Change (Level 3)

Enhance, facilitate, support, empower, and increase client motivation for positive change by actively involving and encouraging the client.
- Client-Service Orientation (Level 3)

Provide service excellence by focusing efforts on discovering and meeting needs within personal, professional, and organizational capacities and boundaries.
- Collaboration and Network Building (Level 2)

Identify and create external and interdepartmental interdisciplinary networks to support service delivery and achieve organizational objectives.
- Planning and Organizing (Level 2)

Identify and prioritize tasks, develop and implement plans, evaluate outcomes, and adjust activities to achieve objectives.
- Self-Care (Level 2)

Deliberately and continuously apply professional and personal self-care to sustain optimal productivity and maintain physical, mental, spiritual, and emotional health.
- Self-Management (Level 2)

Manage emotions and strong feelings while maintaining a calm and tactful demeanor under a broad range of challenging circumstances.
- Teamwork and Cooperation (Level 2)

Work collaboratively and productively across the organization to achieve common goals, while demonstrating respect, cooperation, collaboration, and consensus-building.

Working Conditions:

- Work Location

Work is generally performed indoors, with up to 30% of the time spent outdoors in all types of weather.
- Physical Requirements

Duties require extended periods of standing and/ or walking. Duties require occasional periods of climbing, pulling/pushing items, lifting/carrying items, keyboarding, reaching with hands and arms, stooping, kneeling, crouching, or crawling. Employees are required to look at a computer screen for up to 75% of the time. Must be able to lift up to 50lbs occasionally.
- Work Conditions

Working environment is generally favorable. Lighting and temperature are adequate. Work is performed amid normal conditions of dust, odors, fumes, and noises. Regular environmental exposures to cold, heat, and water. This position is required to work in an environment often dealing with clients in crisis situations brought about by diverse problems. The ability to function independently and frequently under pressure, while managing multiple concurrent tasks including emergency situations is an ongoing expectation of this position.
- Hours of Work

Some work on scheduled days off may be required. Moderate overtime may be required. Work on statutory holidays may be required. Some weekend or evening work may be required
- Hazards

Job requires frequent interaction with the public some of whom may be upset, abusive, and/or violent. Job requires working frequently with people in unhealthy conditions and may include exposure to bodily fluids, lice and bedbugs. Employee is required to hear information about clients’ lives which may be troubling or upsetting, and may cause emotional issues including vicarious trauma.
- Other

Due to the nature of the job, and our commitment to a safe setting, the candidate is subject to a criminal record check and must submit a current Driver’s Abstract.

📌 Case Manager, Vancouver (Temporary, Full-Time)
🏢 Union Gospel Mission - Vancouver
📍 Vancouver