Elevate the customer experience as a Team Lead at the Commission for Complaints for Telecom-television Services (CCTS). This full time role centers on leadership and performance management in a dynamic service environment.

In the Team Lead role, you will oversee a team of Customer Service Representatives, focusing on performance monitoring, coaching, and escalation resolution. Your contributions are crucial for maintaining service standards and supporting your team’s growth. With a commitment to fairness and accountability, you will work within a thriving contact center culture.

Key Responsibilities: • Guide the CSR team to meet performance goals • Conduct regular performance evaluations and check-ins • Lead the training of new representatives • Respond to escalations from customers • Identify complaint trends and report findings

Requirements: • 4+ years of supervisory or management experience • Customer service expertise, preferably in call centers • Fluency in English and French, excellent communicator • Knowledge of MS365 applications • Strong commitment to customer service excellence

Drive impact and lead a motivated team at CCTS.

📌 CCTS Team Lead, Customer Service Position (Montreal)
🏢 Commission for Complaints for Telecom-television Services (CCTS-CPRST)
📍 Montreal