Client Intake & Reception Contractor – Remote

Pugsley Court Agents is looking for a reliable Client Intake & Reception Contractor to help manage our incoming calls and new client enquiries.

This is a remote contract position focused almost entirely on reception and intake. The goal is to have one person become very familiar with our services, pricing, and intake process so they can handle most new enquiries without needing constant direction.

Compensation: $15,600 CAD per year

Contract: Independent contractor

Schedule: Monday–Friday, approximately 4 hours per day

Location: Remote

Responsibilities

You will mainly be responsible for:

- Answering incoming phone calls
- Responding to new client emails and enquiries
- Gathering the information we need to provide a quote
- Providing standard quotes using our pricing guidelines
- Following up on outstanding quotes or missing information
- Confirming receipt of documents
- Helping clients with basic questions about our services
- Organizing confirmed matters and handing them off to our operations team
- Keeping intake notes and records organized
- Escalating anything unusual or outside the normal process

This role does not involve managing process servers or overseeing files once they have been handed off to operations.

What We're Looking For

We're looking for someone who is:

- Professional and comfortable on the phone
- A strong written communicator




- Organized and detail-oriented
- Reliable during the agreed coverage hours
- Comfortable working independently
- Able to follow established pricing and procedures
- Valuable at knowing when to handle something themselves and when to escalate it

Experience in reception, customer service, virtual assistance, legal administration, or a similar role is an asset, but legal experience is not required.

We will provide training on our services, systems, pricing, and intake process.

Contractor Setup

You will work remotely using your own computer, internet connection, and workspace.

PCA will provide access to the phone, email, and internal systems needed to handle intake.

The contractor will invoice PCA for services and will be responsible for their own taxes and business obligations.

To Apply

Please send a short introduction that includes:

- Your relevant experience
- Your location and time zone
- Your weekday availability
- Any experience with reception, phone calls, customer intake, legal work, or virtual assistance

We're looking for someone dependable who wants a consistent, long-term contract and can take ownership of the front end of our business.

Pay: From $15,600.00 per year

Application question(s)

- Please briefly explain your interest in this position and why you think you would be a good fit!

Work Location: Remote

📌 Client Intake and Reception Contractor - Remote (Canada)
🏢 Pugsley Court Agents
📍 Canada