Become a vital voice for your community as a 311 Customer Service Advisor with the City of Mississauga. This part-time, hybrid role values customer service excellence across various inquiries. The City of Mississauga seeks 24 part-time Customer Service Advisors to assist residents with municipal inquiries.

Candidates with over 2 years of customer service experience will thrive in this fast-paced workplace. You will engage via phone and digital tools, ensuring residents receive accurate information and support, all while completing a 9-12 month training program. Key Responsibilities:

- Handle inbound calls from residents effectively
- De-escalate difficult situations with exceptional service
- Educate customers on municipal policies and actions
- Utilize technology to provide accurate information
- Process departmental service requests efficiently Requirements:
- Grade 12 education completion
- Minimum 2 years of customer service experience
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced setting
- Flexible availability for shifts and training Excel as a customer service ambassador with the City of Mississauga while supporting residents' needs.

📌 Customer Service Advisor in Mississauga
🏢 City of Mississauga
📍 Mississauga