Embark on a rewarding career as a Bilingual Customer Success Manager at Global Payments in Markham, Ontario. This role focuses on enhancing client satisfaction and driving revenue through strategic partnerships. As part of our evolving retention and growth team, your mission is to engage merchants through effective communication in French and English.

You will be instrumental in identifying opportunities that lead to client growth, bolstering loyalty, and delivering outstanding services across your portfolio. Key Responsibilities:

- Drive revenue growth by identifying upsell opportunities
- Strengthen client loyalty through meaningful relationships
- Oversee the onboarding and integration of new locations
- Resolve client challenges through proactive issue ownership
- Use performance data to unlock new growth opportunities Requirements:
- Bilingual in French and English with solid communication skills
- Experience in sales or B2B customer service environments
- Ability to negotiate and influence client outcomes
- Strong relationship-building skills over the phone
- Proficiency in Microsoft Office tools for management tasks Utilize your bilingual expertise and customer success strategies to impact global commerce positively.

📌 Customer Success Manager Bilingual Role (Markham)
🏢 Global Payments
📍 Markham