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We are seeking a highly motivated and results-oriented Customer Success Representative to join our dynamic team.

In this role, you will be responsible for managing a portfolio of existing clients, ensuring their success with our product/service, and driving renewals and growth within your assigned accounts. You will be a trusted advisor, building robust relationships with key stakeholders and advocating for their needs within our organization. As a startup, we're looking for someone who thrives in a fast-paced environment, has hands-on experience leveraging AI, and is comfortable with ambiguity.

This role will require flexibility, a willingness to wear multiple hats, and the ability to adapt quickly to changing priorities. This role is critical to our continued success and offers a fantastic opportunity to make a real impact on our customers and our business.

Responsibilities:

- Onboard and train new customers on our platform and AI tools.
- Build and maintain long-term relationships with key client stakeholders and decision-makers.
- Manage agency client accounts, understanding agency workflows, campaign delivery, and client retention.
- Manage renewals, mitigate churn risk, and identify account expansion and growth opportunities.
- Drive customer adoption of AI features and share best practices to maximize platform value.
- Advocate for customer needs internally by collaborating with product, sales, and technical teams.
- Track, analyze, and report on account health, usage metrics,



and overall performance.
- Adapt quickly to shifting priorities and contribute across functions in a fast-paced startup environment.

Qualifications:

- 5+ years of experience in customer success, account management, or client-facing roles.
- Agency experience required, with a strong background managing agency clients, workflows, or account portfolios.
- Experience working with AI tools, platforms, or AI-driven workflows to drive client outcomes.
- Proven track record of managing a book of business and consistently achieving renewal and expansion targets.
- Excellent communication, interpersonal, and presentation skills across remote cross-functional teams.
- Strong analytical and problem-solving abilities.
- Proficiency with CRM systems (HubSpot, ClickUp, etc.) and customer success management platforms.
- High adaptability, robust initiative, and comfort operating in a fast-paced startup setting.

Language Requirements:

- Fluent in English (written and spoken).
- Additional language skills are a plus, particularly in major international markets.

What We Offer:

- Competitive salary commensurate with experience
- Performance-based bonuses and incentives tied to global results
- Cooperative and innovative work environment with a global team
- Opportunity to make a significant impact in a growing global AI technology company

Job Type: Full-time

Schedule: 8-hour shift, Monday to Friday

📌 Customer Success Representative (Vancouver)
🏢 AskBuzz
📍 Vancouver