Job Title:Desktop Support Technician

Job ID:90294

Location:Vancouver, British Columbia What you will be doing:

- Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures - Deliver an outstanding client experience by representing the company's Digital Systems department in a qualified, courteous, and service-oriented manner - Provide technical support for the installation, configuration, and maintenance of computers, mobile devices, peripherals, and software within defined standards - Collaborate with vendor support teams to troubleshoot and resolve technical issues - Work multi-functionally with Tier 1 (Service Desk), Tier 3 (Network & Server Ops), and Tier 3 (Client Technology) teams to resolve client-reported problems - Support multi-platform environments, ensuring smooth operation of diverse systems, including file servers, email servers, collaboration tools, and enterprise applications - Conduct user training on hardware and software standard processes - Recommend and implement system upgrades to maintain performance and longevity - Coordinate hardware and software procurement by working with internal procurement teams - Assess user requirements to establish appropriate technology solutions - Respond to support requests via ticketing system, phone, email, and chat,



ensuring timely updates and resolutions - Document incident and request history in the ticketing system - Maintain IT security policies and standard processes within the local network - Develop and update Knowledge Base articles to support internal documentation - Participate in special projects and IT service management improvements, including Service Desk operations, service requests, and problem management - Advance complex issues to appropriate IT teams while ensuring resolution - Coordinate third-party technical support when necessary and follow up on outstanding issues.
- Collaborate with business partners to understand and address IT support needs What you must have:
- 5+ years of recent experience as Tier 2 support within a corporate office environment - Demonstrated interpersonal skills with a customer service orientation focused on quality and results - Excellent verbal, written, and presentation skills - Experience supporting Mac OS and Apple products in an enterprise environment includingiOS-based mobile devices in an ActiveSync environment - Familiarity with JAMF,NoMAD, Apple Enterprise Connector, andInTuneon Macisan asset - Strong knowledge of Windows,Officeand Microsoft 365 suite - Experience supporting users on Exchange Online - Outstanding troubleshooting and problem-solving skills - Proficiency contributing to incident management and ticketing systems (ServiceNow preferred) - Good understanding of computer hardware, software, networking, and remote support tools - Solid understanding of client-server networking systems - Experience providing VIP/executive-level support is a significant asset - Experience with multi-function Xerox printers (AltaLink models preferred) - Familiarity with Azure Online, SCCM, Active Directory, and Desktop Authority is an asset - Experience with Microsoft Intune is a plus - Background in customer service or hospitality is helpful

📌 Desktop Support Technician (Vancouver)
🏢 TEEMA
📍 Vancouver