Shape the future of Managed Services at Dayforce with a focus on operational excellence and customer outcomes in this senior role. Champion AI-driven transformation and team development. As the Senior Director of Global Operations, you will lead a diverse Managed Services organization at Dayforce, overseeing several functions such as Payroll and Customer Support.

Your role will focus on developing a customer-centric culture, enhancing operational efficiencies, and embracing innovative solutions that elevate customer satisfaction. Collaborate with various teams to drive measurable results and improve employee engagement within the organization. Key Responsibilities:

- Manage multiple functions including Payroll and Customer Support
- Drive AI transformation and operational simplification




- Build and maintain strong customer partnerships
- Collaborate with cross-functional teams for impactful decisions
- Create annual budgets and workforce strategies Requirements:
- 10+ years in leading service operations
- Demonstrated success in AI and operational excellence
- Expertise in managing diverse, global teams
- Strong financial management skills
- Customer-focused leadership approach Enhance Dayforce's operations by fostering exceptional customer relationships and innovating service delivery in a energetic, global environment.

📌 Director of Global Operations at Dayforce (Toronto)
🏢 Socket.dev
📍 Toronto