Join Hitachi Rail as an Engineering Service Delivery Analyst, focusing on reliable and effective team support. Drive service quality and enhance performance through effective incident management. As a Service Delivery Analyst for CBTCS E2 Services, you will ensure that delivery services align with engineering team requirements and performance standards.

You'll need 3 to 5 years of experience and a background in engineering or related fields to succeed. Your contributions will improve service operations and enhance collaboration among stakeholders. Key Responsibilities:

- Ensure CBTCS E2 services delivery meets service level agreements
- Define and support adoption of CBTC services across teams
- Oversee incident and request ticket management




- Manage communications for service incidents and planned changes
- Address service blockers by coordinating CI/CD support Requirements:
- 3 to 5 years of service delivery or platform management experience
- Bachelor’s degree in engineering or Computer Science
- Preferred ITIL or PMP certifications
- Familiarity with service management tools like Jira
- Strong communication and problem-solving capabilities Lead service improvements and ensure operational stability with Hitachi Rail's dynamic engineering team.

📌 Engineering Service Delivery Analyst Role (Toronto)
🏢 Hitachi Rail
📍 Toronto