Job Overview:

Pay Range: $16.80hr - $21.80hr

Requirement/Must Have:

- High school completion plus a specialized technical or business course.
- 1+ years of job-related experience.
- Strong verbal and written communication skills, including proper grammar, spelling, and punctuation.
- Strong customer-service orientation and demonstrated customer service skills.
- Proficiency at typing and navigating computerized work systems while communicating with clients.
- Open availability to work in a 24/7/365 environment, including rotating 12-hour shifts, weekends, and holidays.

Responsibilities:

- Provide customer service and front-line support to the client site with respect to the maintenance and operations of their buildings.
- Handle inbound service requests received via telephone, email, and web interface.
- Initiate work orders to support timely fulfillment and resolution of client requests.
- Learn client account details, service request/work order management systems, telephony systems, and operating procedures.




- Fill basic client requests including creating and dispatching work orders to appropriate internal and external service providers.
- Relay appropriate information to front-line facilities managers.
- Assess and accurately assign levels of priority to facilitate timely fulfillment of service requests.
- Troubleshoot service issues and communicate with internal technicians, facility managers, external service providers, and landlords.
- Maintain confidentiality of client account information and other sensitive data.
- Conduct work in a professional manner.
- Demonstrate dispatch center capabilities to potential clients or prospective hires as required.
- Provide training to current team members when necessary.

Skills:

- Customer Service.
- Work Order Management.
- Dispatching.
- Troubleshooting.
- Data Entry.
- Telephony Systems.
- Communication Skills.

Qualification And Education:

- High school diploma or equivalent.
- Specialized technical or business course completion.

📌 Facilities Service Coordinator (Toronto)
🏢 Cynet Systems
📍 Toronto