Join Fairstone Bank as a Vendor Management Specialist within the Collections team. Drive performance and compliance for outsourced collections while elevating customer interactions. In the role of Vendor Management Specialist, you will manage and enhance the day-to-day operations of outsourced collection agencies.

Your expertise will ensure vendors are compliant with contractual obligations while achieving targeted delinquency goals. Guide performance improvements through regular assessments and implement best practices to enhance customer experiences throughout the process. Key Responsibilities:

- Oversee outsourced collection agency activities
- Ensure compliance and monitor performance metrics
- Facilitate daily performance discussions with vendors




- Conduct audits and reviews of collection accounts
- Promote process optimizations and automation opportunities Requirements:
- Highschool Diploma and 5 years in collections
- 2+ years supervisory or vendor management experience
- Excellent verbal and written English and French skills
- Advanced proficiency in Microsoft Excel
- Experience in customer experience and collections quality Shape the future of collections at Fairstone Bank by enhancing vendor performance and customer satisfaction.

📌 Fairstone Vendor Management Specialist (Montreal)
🏢 Fairstone Bank
📍 Montreal