Elevate customer experience as a Global Service Desk Analyst at Long View, with locations in Toronto, Calgary, Edmonton, and Vancouver. Utilize your tier I support skills in a fun, collaborative culture.

Long View is seeking dedicated Global Service Desk Analysts for its Integrated Global Services team across Canada. This role requires at least 2 years in a technical support capacity, where you will ensure service excellence while handling end-user IT and communication systems. You'll be a crucial part of a diverse team focusing on delivering outstanding support to clients worldwide.

Key Responsibilities: • Document customer issues in a ticketing system • Analyze symptoms and provide solutions when possible • Dispatch incidents to Tier II support as needed • Manage escalations effectively • Identify and propose process improvements

Requirements: • 2+ years in a technical support role • Robust written and verbal communication skills • Proven troubleshooting capabilities • Adaptability to customer needs and stress • Excellent customer service skills

Join Long View to enhance customer satisfaction through exceptional service and support. #J-18808-Ljbffr

📌 Global Service Desk Analyst at Long View (Winnipeg)
🏢 Long View Systems
📍 Winnipeg