Become a vital voice for your community as a 311 Customer Service Advisor with the City of Mississauga. This part-time, hybrid role values customer service excellence across various inquiries.

The City of Mississauga seeks 24 part-time Customer Service Advisors to assist residents with municipal inquiries. Candidates with over 2 years of customer service experience will thrive in this fast-paced environment. You will engage via phone and digital tools, ensuring residents receive accurate information and support, all while completing a 9-12 month training program.

Key Responsibilities:



• Handle inbound calls from residents effectively • De-escalate difficult situations with exceptional service • Educate customers on municipal policies and actions • Utilize technology to provide accurate information • Process departmental service requests efficiently

Requirements: • Grade 12 education completion • Minimum 2 years of customer service experience • Strong communication and problem-solving skills • Ability to multitask in a rapid-paced setting • Flexible availability for shifts and training

Excel as a customer service ambassador with the City of Mississauga while supporting residents' needs. #J-18808-Ljbffr

📌 Customer Service Advisor in Mississauga (Winnipeg)
🏢 City of Mississauga
📍 Winnipeg