Front Desk / Patient Care Coordinator & Clinic Manager — Part-Time

Essence of L Medispa | White Rock, BC

Pay: $24–$28 per hour, based on experience

Schedule: Saturday 8 am–5 pm, Sunday 8 am–5 pm, and Monday 8 am–6 pm. In person at 1170 Dolphin St.

CREATE AN EXCEPTIONAL PATIENT EXPERIENCE. LEAD BY EXAMPLE.

You know how to make someone feel welcome, turn an enquiry into a booking and keep a busy day running smoothly. You also notice what needs attention—and take responsibility for seeing it through.

Essence of L Medispa is seeking a personable, sales-focused Front Desk / Patient Care Coordinator & Clinic Manager for a combined, hands-on role. You’ll work regular front-desk shifts while coordinating daily operations and providing practical team leadership during your Saturday, Sunday and Monday shifts.

With 22 years serving our community and our own EOL Medical Skincare line, we bring a personal, experienced approach to skin care. This is an opportunity to contribute directly to patient relationships, team performance and the growth of an established clinic.

PATIENT EXPERIENCE & SALES

- Welcome patients warmly and maintain a polished, organised reception and retail environment.
- Manage phone and email enquiries, appointments, confirmations and schedule changes with accuracy and care.
- Follow up consistently with enquiries and help patients take the next step toward a booking.
- Support rebooking and skincare sales through attentive listening, approved product information and the clinical team’s recommendations.
- Discuss pricing confidently, explain options clearly and work toward agreed booking and retail sales goals while respecting each patient’s needs.
- Process payments,



maintain accurate records and protect patient confidentiality.
- Resolve routine service concerns within clinic policies; refer clinical questions to practitioners and matters requiring approval to ownership.

CLINIC OPERATIONS & TEAM LEADERSHIP
- Coordinate appointment flow and front-desk coverage during your shifts, communicating priorities and changes clearly.
- Guide and support front-desk team members, assist with onboarding and reinforce service standards and established clinic procedures.
- Set a dependable example, give constructive feedback and follow up on assigned tasks; bring ongoing staff concerns to ownership.
- Ensure assigned opening, closing and presentation checklists are completed, and flag stock or supply needs promptly.
- Provide clear shift handovers and concise updates to ownership on patient follow-ups, sales activity and operational issues.
- Identify practical improvements to scheduling, follow-up and the patient experience, and help put agreed changes into practice.

WHAT YOU BRING
- Professional reception or patient coordination experience, with confidence managing bookings, payments and competing priorities.
- Experience leading, supervising or training a team and holding yourself and others accountable respectfully.
- Demonstrated sales ability, with examples of results achieved through solid service and consistent follow-up.
- A warm, confident communication style,



professional phone manner and polished presentation.
- Reliable attendance, punctuality and consistent availability for all three scheduled days.
- Initiative and sound judgement: you act within your responsibilities and know when to involve ownership or a clinician.
- Strong organisation, accuracy and composure when the clinic is busy.
- Confidence using booking software and digital records; Jane App experience is an asset.
- Medical aesthetics, skincare, healthcare, wellness, hospitality or retail leadership experience is an asset.

WHY JOIN ESSENCE OF L? Bring your people skills, sales strengths and leadership experience into a role where your contribution is visible. You’ll work alongside an experienced medical aesthetics team, represent our own professional skincare brand and help shape a welcoming, well-run clinic experience. This role suits someone who enjoys both personal patient contact and the responsibility of helping a team perform well.

HOW TO APPLY

Apply through Indeed with your résumé and a short note covering:
1. Your relevant front-desk and team leadership experience.
2. A sales result you’re proud of and how you achieved it.
3. An example of how you resolved a patient concern or helped a team member meet expectations.
4. Your availability for Saturday, Sunday and Monday, and your earliest start date.

We look forward to hearing how you would help our patients and team feel supported, informed and well cared for. Pay: $24.00-$28.00 per hour

Expected hours: 30.0 – 50.0 per week

Benefits

- Company events
- Extended health care
- On-site parking
- Store discount
- Wellness program

Work Location: In person

📌 Front Desk / Patient Care Coordinator & Clinic Manager (White Rock)
🏢 Essence Of L Medi
📍 White Rock