The Front Desk Support Representative serves as the first point of contact for families, child care providers, community partners, and visitors. In this volunteer role, you will provide customer service, assist with resource navigation, support Toy Lending Library services, and help ensure visitors have a positive experience when accessing YMCA programs and resources. You will contribute to creating a welcoming, inclusive, and professional workplace while maintaining confidentiality in accordance with YMCA policies and procedures.

Quick Facts

- Compensation: Volunteer Position
- Reporting to: Office Manager
- Location: Pandosy Street YMCA
- Schedule: Flexible volunteer schedule based on availability

Why This Role Matters

Community members often rely on the YMCA for information, support, and access to valuable resources. As a Front Desk Support Representative, you will play an important role in ensuring families, child care providers, and community partners receive a welcoming first impression and are connected to the services they need. Through positive interactions and excellent customer service, you will help strengthen connections within our community.

What You Will Do

As a Front Desk Support Representative, you will:

- Greet and assist visitors, families, child care providers, and community partners.
- Respond to inquiries regarding CCRR programs, services, and community resources.
- Support Toy Lending Library services, including toy borrowing, returns, and renewals.
- Direct visitors and clients to appropriate staff and services.
- Maintain a welcoming and organized reception area.
- Ensure informational materials are current, accessible, and well presented.




- Receive and distribute incoming mail, deliveries, and correspondence.
- Maintain confidentiality and professionalism in all interactions.

What You Bring

- Excellent customer service and interpersonal skills.
- Ability to build positive relationships with diverse families, providers, and community partners.
- Commitment to confidentiality, inclusion, and respectful service delivery.
- Strong communication skills and a friendly, approachable attitude.
- Ability to work independently and as part of a team.

Who You Are

- Friendly, welcoming, and service-oriented.
- Passionate about supporting families and community members.
- A strong communicator who enjoys helping others.
- Organized, dependable, and professional.
- Committed to inclusion, belonging, and community impact.
- Aligned with the YMCA's mission, vision, and values.

Why Join Us

As a YMCA volunteer, you'll have the opportunity to make a meaningful contribution to your community while gaining valuable experience in customer service, administration, and community engagement. You'll join a supportive team dedicated to helping individuals and families access the resources and services they need to thrive.

Additional Requirements

- Three professional references.
- A satisfactory Criminal Record Check/Vulnerable Sector Search.

The YMCA of Southern Interior BC is an equity employer and encourages applications from all individuals who may contribute to the diversity of our workplace. This includes persons with diverse abilities, persons of colour and ethnicity, Indigenous persons (First Nations, Métis, and Inuit), and people of all sexual orientations and genders.

Application Deadline: October 17th, 2026

📌 Front Desk Support Representative - Volunteer (Kelowna)
🏢 YMCA of Southern Interior BC
📍 Kelowna