FT Contract Membership Administrator

Location: Thorold, ONStatus: Full-Time Contract This posting is to fill an existing vacancy. This role offers an hourly wage range of $20.00 - $22.50.

About the Role The Membership Administrator provides support to CAA Niagara’s Member Services operations, ensuring all membership matters (escalations, billing, reporting) are dealt with in an productive and timely manner. This role places an emphasis on the flow of membership processes, always looking for improvements and how to further support our members.

Key Responsibilities Proactive management of escalated member concerns/complaints; including, investigation of complaint, ability to review the needs of member and resolving in a fashion that meets needs of member and Company

Handle member and other club inquiries, process membership renewals and support membership queue for Membership Support Representatives (MSR’s)

Provide administrative and functional support to management

Efficiently handle all mail sorting and processing

Responsible for billing process (ie. Monthly payments, processing bank deposits, use of bank websites)

Provide backup coverage to front line staff in Branches,



where required This is not an exhaustive list and other duties may be assigned as permanent or temporary, where needs are required.

Qualifications &

Skills Strong computer literary with proficient experience with Microsoft Office Suite and CRM systems

Strong focus is on member-centric decision making

Excellent interpersonal and communication skills

Ability to work under pressure and adaptable to change

Excellent problem solving and troubleshooting skills Excellent attention to detail Education &

Experience 3-5 years Customer Service Experience

Basic accounting knowledge Working Conditions Working in an office environment with frequent interruptions. What’s In It For You 100% employer-paid premiums for health, dental, vision, life, and travel insurance

Virtual healthcare and nurse navigation support

Growth, training, and development opportunities

Give Where You Live program (community volunteer program)

Green and Wellness Reimbursement Program Interview Process

Our process is designed to provide a full picture of how you would contribute to our team: Pre-screening call

In-person interview

Background and references

Offer CAA Niagara does not currently use artificial intelligence in screening or selection of applicants.

📌 FT Contract Membership Administrator (Thorold)
🏢 CAA Niagra
📍 Thorold