ROLE PURPOSE The Program Manager will apply leadership and innovation as the life force that sustains and enhances our programs. This position will make a difference by meeting the needs of our clients, funders, and regulators. The manager inspires excellence and purpose into the program by planning, organizing, staffing, and monitoring activities that ensure key targets are achieved. LOCATION

Kelowna, BC STATUS

Exempt. This position is open to applicants of all genders.

HOURS

40 hours per week, Tuesday - Saturday: 0830- 1630 REPORTING AND WORKING RELATIONSHIPS Reports and is accountable to the Senior Manager of Programs or their designate

Participates as a member of Connective’s management team

Liaises with government and community agencies, volunteers, and members of the general public KEY ACCOUNTABILITIES

Administration Implements and promulgates all policies and procedures, including developing appropriate manuals, brochures and handbooks

Hires, supervises, evaluates, transfers and terminates staff and/or contractors as necessary to fulfill the program goal in accord with the Collective Agreement with CUPE Local 1936-11 and the Personnel Polices of Connective.

Arranges shift schedules, ensuring appropriate staff coverage

Implements a system of staff and volunteer orientation, supervision, in service training and evaluation

Ensures all appropriate daily, monthly, and annual documentation of resource staff and contractor’s files and records are maintained

Accepts responsibility for the daily and monthly financial and administrative aspects of the programs Programs Makes sure effective, inclusive support programs are designed and maintained

Supports the overall program strategic direction

Liaises with other Connective’s staff, especially regarding potential referrals





Facilitates person-centered planning opportunities for staff and service users

Develops related program opportunities, available to the individuals in the community

Ensures that funder’s guidelines, based on all agreed goals and including all steps or success measurement and timelines, are completed Community Maintains effective working relationships with related community services, government/stakeholders and agencies

Is knowledgeable of related agencies for effective client referrals and support, especially those in their respective communities Facilities Ensures that the physical facilities fulfill all fire, health and safety regulations

Ensures that the resource(s) is maintained as a clean, pleasant and safe environment On Call Is available to all resource staff, in case of emergencies; this may include carrying a pager or cell phone 24 hours a day and ensures on call coverage is arranged in their absence Health and Safety Functions as an Occupational Safety and Health (OSH) employer representative and may co-chair OSH committee Attends the health and safety training sessions for supervisors

Participates as the organization’s representative in health and safety investigations mandated by statutory authorities or as directed by the organization

Supports Connective’s OSH initiatives Other Duties Coordination and Administration of other teams and programs





All Human Resource Functions – recruitment, training, development EXPERIENCE AND SKILLS A bachelor's degree and/or professional designation, with a minimum of 5 years of applicable or relevant transferable past work experience

Extensive experience and expertise in the Community Living, Mental Health and Criminal Justice System

Extensive experience in management of the day-to-day aspects of community-based programs, including case planning, behaviour modification techniques, psychosocial rehabilitative techniques

Excellent verbal and written communication skill in English

Knowledge and experience in the areas of group process, individual counseling and crisis management

Extensive knowledge and experience in hiring, training and supervising staff

Ability to motivate and organize a staff team

Administrative experience and strong administrative skills REQUIREMENTS Ability to successfully complete a Criminal Records Check

Ability to successfully complete reference check

Ability to provide a record of work history

Current Emergency First Aid Certificate Class 5 driver’s license

Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport client COMPENSATION

Annual Salary will be between $65,900 to $82,400 and will be based on experience and qualifications. This role is also eligible for the organization's comprehensive perks package. The salary range provided represents the total compensation plan for this position. Actual salary placement will be determined based on a variety of factors, including pay equity, market conditions, candidate experience, internal equity, and organizational priorities.

📌 FT -Kelowna Complex Care Housing Program - Program Manager
🏢 Connective
📍 Kelowna