? Hiring: Business Analyst 3 – Target Operating Model Specialist

? Fredericton, NB | Remote

? Duration: 24 Months + Extension

We are seeking a senior Business Analyst – Target Operating Model Specialist to support a large-scale provincial Clinical Information Solution (CIS) / Digital Health transformation. The role will focus on operating model development, capability assessment, stakeholder alignment, governance, service delivery models, and healthcare transformation across multiple organizations.

Must-Have Skills:

✔️ 15+ years consulting experience in strategic planning, business planning, and/or operating model development

✔️ 10+ years Canadian healthcare experience supporting multi-organizational partnerships and large-scale digital health transformation

✔️ 10+ years government and health system management/planning experience

✔️ Experience with Clinical Information Systems (CIS) or large-scale digital health initiatives

✔️ Strong Target Operating Model (TOM) development experience

✔️ Experience developing capability models, governance frameworks, role/responsibility models, and service delivery models

✔️ Experience working with provincial governments, hospitals, Regional Health Authorities, and health networks

✔️ Robust stakeholder facilitation, workshop management, consensus building, and executive engagement skills

✔️ Experience managing multiple concurrent workstreams in complex, matrixed environments

✔️ Strong project/program leadership, dependency management, risk management, and executive reporting

✔️ Exceptional written and verbal communication skills, including senior-level PowerPoint presentations and briefing materials

✔️ Bachelor's degree in Business Administration, Health Informatics, Information Technology, or related field

Key Responsibilities:





• Support development of the Target Operating Model for a province-wide Clinical Information Solution.

• Develop and refine the CIS Capability Model, including core capability domains and target maturity levels.

• Facilitate workshops with healthcare executives, clinical leaders, IT teams, government stakeholders, and health organizations.

• Define guiding principles, design guardrails, decision rights, roles, responsibilities, and cross-entity interfaces.

• Conduct current-state and future-state assessments to support operating model development.

• Support service delivery options analysis, including in-house, shared services, hybrid, and other models.

• Develop business cases and recommendations for sustainable healthcare operating models.

• Lead and coordinate development of operating model artefacts, including process maps, SOPs, SLAs, governance frameworks, TORs, and related documentation.

• Manage integrated plans, milestones, dependencies, risks, decisions, and governance activities.

• Provide oversight for major deliverables including Future State Vision, Capability Model, Target Operating Model, Role & Resourcing Framework, Transition Roadmap, and Service Delivery Model Options Analysis.

• Prepare executive-level status reports, briefing materials, risk/issue logs, decision records, and presentations.

• Build consensus across diverse stakeholders and support organizational and systemic change within a complex healthcare environment.

Nice-to-Have:

⭐ Experience with provincial CIS / EHR implementations

⭐ Healthcare operating model transformation

⭐ Shared services / hospital amalgamation experience

⭐ Experience working with clinical, technology, privacy, security, and administrative stakeholders

⭐ Fluently bilingual candidates are an asset

⭐ Digital health transformation and healthcare modernization experience

? Industry: Healthcare / Digital Health

? Public Sector Experience: Required/Strongly Preferred

Interested candidates can share their updated resume at

📌 Business Analyst (Lethbridge)
🏢 BuzzClan
📍 Lethbridge