Elevate customer experience as a Global Service Desk Analyst at Long View, with locations in Toronto, Calgary, Edmonton, and Vancouver. Utilize your tier I support skills in a fun, collaborative culture. Long View is seeking dedicated Global Service Desk Analysts for its Integrated Global Services team across Canada.

This role requires at least 2 years in a technical support capacity, where you will ensure service excellence while handling end-user IT and communication systems. You'll be a crucial part of a diverse team focusing on delivering outstanding support to clients worldwide. Key Responsibilities:

- Document customer issues in a ticketing system
- Analyze symptoms and provide solutions when possible
- Dispatch incidents to Tier II support as needed
- Manage escalations effectively
- Identify and propose process improvements Requirements:
- 2+ years in a technical support role
- Robust written and verbal communication skills
- Proven troubleshooting capabilities
- Adaptability to customer needs and stress
- Excellent customer service skills Join Long View to enhance customer satisfaction through exceptional service and support.

📌 Global Service Desk Analyst at Long View (Edmonton)
🏢 Long View Systems
📍 Edmonton