Automotive Service Advisor | Master Mechanic Markham EastMarkham, ONLocation:185 Bullock Drive, Unit 5, Markham, ON L3P 7R4Type:Full time, PermanentCompensation:$30.00 per hour + Bonus PlanThe Face of Trusted ServiceAtMaster Mechanic Markham East, our Service Advisors are the vital link between our customers and our technicians. We don’t just fix cars; we build relationships.Since 1982, we’ve operated on the principles of integrity, trust, and professionalism. We are looking for a high-energy, customer-focused professional who can provide expert advice and ensure every client drives away with peace of mind.The RoleAs a Service Advisor, you are the primary point of contact for our clients. You will manage the end-to-end service experience—from the first phone call to the final vehicle handover—ensuring that every customer receives clear communication and honest recommendations.Key ResponsibilitiesCustomer Advocacy:Respond to inquiries regarding repairs and maintenance with transparency and expertise.Service Coordination:Manage appointment bookings and work closely with the shop foreman to ensure timely vehicle turnaround.Expert Consultation:Inspect vehicles (with technician support) to explain repair processes, provide accurate cost estimates,



and prioritize safety-related services.Maintenance Planning:Help customers develop long-term maintenance schedules to ensure vehicle longevity.Transaction Management:Process payments, manage service records, and ensure all documentation is accurate and organized.Shop Environment:Maintain a clean, professional, and welcoming service desk and waiting area.RequirementsExperience:Previous experience in automotive service writing or a similar customer service role is preferred.Communication:Exceptional verbal and written communication skills; ability to explain complex mechanical issues in simple terms.Technical Aptitude:A solid understanding of automotive parts and repair processes.Tech-Savvy:Proficiency with CRM systems and business software.Multitasking:Ability to stay organized and calm in a fast-paced environment while handling multiple customer inquiries.Education:High school diploma or equivalent.Health & Wellness:Extended health care, dental care, disability, and life insurance.Convenience:On-site parking and uniforms provided.Time Off:Paid time off to ensure you stay recharged.#J-18808-Ljbffr

📌 Automotive Service Advisor - Fast-Paced Shop Expert - $30 An Hour (Winnipeg)
🏢 Canadian Tire
📍 Winnipeg