Step into a pivotal role as Manager of Terminal Operations with GTAA at Toronto Pearson. Drive efficient passenger services while leading a dedicated team in airport operations. This managerial position reports to the Associate Director and is vital for maintaining compliance and optimizing terminal operations.

Your leadership will focus on developing a high-performing team while managing contractor relationships and enhancing service quality. Together, you will work to ensure a seamless and protected experience for travelers. Key Responsibilities:

- Direct the Terminal Officers' daily functions
- Enhance safety and efficiency in passenger flow
- Foster collaborations with airlines and service providers
- Monitor compliance with operational standards
- Analyze KPIs to support continuous improvements Requirements:
- 7+ years in operational leadership roles
- 3+ years managing frontline teams
- Proven experience with stakeholder relations
- Strong analytical skills and reporting expertise
- Knowledge of airport operations and regulations Transform airport terminal experiences and ensure operational excellence as the GTAA Manager in Terminal Operations.

📌 GTAA Airport Manager - Terminal Operations (Toronto)
🏢 Greater Toronto Airports Authority
📍 Toronto