Schedule: As operations require, including evenings, weekends, and statutory holidays
About the Role
As a Guest Services Agent at Pacific Sands, you’re often the first and last point of contact for our guests—and the person who makes their stay unforgettable. From warm welcomes at check-in to thoughtful assistance throughout their visit, you’ll play a key role in creating a seamless and memorable experience. This role is perfect for someone who is personable, organized, and thrives in a dynamic, guest-focused environment.
What You’ll Do
- Provide 5-star service by greeting guests with warmth and professionalism
- Build relationships with guests to create personalized experiences
- Answer phone calls and emails promptly and courteously
- Assist with reservations and bookings
- Accurately process payments and charges
- Report maintenance concerns or room deficiencies promptly
- Stay up to date on local attractions, events, and resort offerings to assist guests
- Maintain a polished and qualified front desk and lobby area
- Coordinate shopping runs and restocking of provisions as needed
- Work closely with other departments to ensure smooth guest experiences
- Follow safety guidelines and be familiar with emergency procedures
- Take on other guest service projects as required
What We’re Looking For
- A passion for guest service with strong communication and organizational skills
- Ability to multitask in a rapid-paced setting while maintaining quality service
- Flexible, reliable, and able to work independently and with a team
- Professional appearance and demeanor
- Proficiency in English, both spoken and written
- Previous guest or customer service experience required (hospitality experience an asset)
- Physically able to lift moderate weight and stand for extended periods
Why You’ll Love Working Here
- Spacious, subsidized staff accommodation available
- $300 Lifestyle Spending Account (after 90-day probation)
- 100% Employer-Paid Extended Health & Dental + EAP + $500 HSA (after 1 year)
- $1000 annually RRSP plan (after 2 years)
- $200 uniform allowance annually
- Personal Day on Anniversary
- Tip Pooling
- Monthly meal days & seasonal team events
- Free Stay at the Resort Program after 6 months
- Weekly, monthly, and yearly recognition programs
- Opportunities for growth and development
- A supportive, energetic team that makes every day enjoyable!
If you enjoy meeting new people, problem-solving on the fly, and being part of a team that delivers unforgettable guest experiences, this could be the role for you!
Please visit our careers page to see more job opportunities.