- Communicate with customers via tickets, phone, email, and virtual meetings to support business processes- Troubleshoot customer issues within applications and determine next steps- Work with internal teams to advocate for customer priorities- Coordinate incident response and communicate updates to customers- Create training documentation and knowledge articles- Follow procedures for creating, scrubbing, updating, escalating, transitioning, and closing customer cases- Identify ticket trends and maintain resolution times- Work on internal and external projects- Perform application tests to identify issues and understand customer workflows- Learn Texada applications and customers' businesses- Contribute to assigned projectsRequirementsExperience demonstrating the ability to communicate well with customers and recognize the right opportunities to communicateExperience solving complex or lengthy issuesExperience supporting software and working with customers is valuableHeavy equipment, rental industry,



or dealership experience is an advantageAbility to learn quicklyAccounting or bookkeeping knowledge is valuableAbility to solve interesting problemsPatience and curiosity while troubleshooting complex issuesExperience supporting clients as a primary contact or lead using phone and/or emailInitiative and willingness to learn new skillsCapacity to take on increasingly challenging projectsAbility to work independently and in team-based environmentsProfessional and clear written and verbal communication skillsAbility to manage multiple tasks and projectsKnowledge of ticketing systems, Jira, and knowledge basesAbility to manage customer expectations through SLA-based targetsCandidates must be authorized to work in Canada without restriction or sponsorshipCore CompetenciesDemonstrates robust communication skills with customers through various channels while effectively troubleshooting complex issues and managing customer expectations. Proficient in using ticketing systems and collaborating with internal teams to support business processes and project initiatives.Highest-signal resume keywordsCustomer CommunicationTroubleshooting Complex IssuesTicketing Systems KnowledgeProject CoordinationHeavy Equipment Industry ExperienceATS Optimization KeywordsHard SkillsApplication TestingProblem SolvingAccounting KnowledgeBookkeeping KnowledgeCustomer SupportSoft SkillsPatienceCuriosityInitiativeAbility to Work IndependentlyTeam CollaborationIndustry KeywordsHeavy EquipmentRental IndustryDealership ExperienceTools & TechnologiesJiraKnowledge BasesTicketing Systems#J-18808-Ljbffr

📌 Customer Support Coordinator (Winnipeg)
🏢 Jobtailor
📍 Winnipeg