Job Overview

We are seeking an energetic and agile Hotel General Manager to lead our hospitality team with passion and precision. In this pivotal role, you will oversee all aspects of hotel operations, ensuring exceptional guest experiences, operational excellence, and financial performance. Your leadership will inspire staff, foster a welcoming environment, and uphold the highest standards of service.

If you thrive in a fast-paced setting and possess a strong background in hospitality management, this is your chance to make a meaningful impact in the hotel industry.

Responsibilities

- Lead and supervise all hotel departments, including front desk, housekeeping, food and beverage, and guest services to ensure seamless operations
- Develop and implement strategic plans to enhance guest satisfaction, operational efficiency, and revenue growth
- Manage budgets meticulously, monitor financial performance, and optimize resource allocation to meet organizational goals
- Recruit, train, and mentor staff to foster a motivated team dedicated to delivering outstanding customer service
- Oversee guest relations by addressing inquiries, resolving complaints promptly, and ensuring memorable stays for all visitors
- Maintain compliance with safety regulations, hotel policies, and industry standards while conducting regular inspections
- Cultivate a positive work environment through effective human resources practices such as performance evaluations and staff development initiatives




- Utilize multilingual skills to communicate effectively with diverse guests and staff members from various cultural backgrounds
- Uphold professional phone etiquette while managing reservations, inquiries, and internal communications

Qualifications

- Proven experience supervising hotel operations or in a similar hospitality leadership role with demonstrated success in managing teams
- Strong customer service orientation with excellent communication skills; bilingual or multilingual abilities are highly desirable
- Extensive knowledge of hotel procedures, front desk operations, guest services, and hospitality standards
- Experience in budgeting, financial analysis, and resource management within the hospitality industry
- Leadership qualities that inspire teamwork, accountability, and continuous improvement
- Familiarity with human resources practices including hiring, training, and employee development
- Exceptional phone etiquette skills for handling reservations and guest inquiries professionally
- Previous experience in a multicultural environment is preferred to effectively serve diverse clientele

Join us to lead a vibrant team dedicated to creating unforgettable guest experiences! We offer an inclusive environment where your leadership skills can shine while fostering growth for both yourself and your team. Pay: $55,000.00-$75,000.00 per year

Benefits

- On-site parking

Work Location: In person

📌 Hotel General Manager (Whitecourt)
🏢 2836087 Alberta Inc dba Hotel
📍 Whitecourt