Hotline Coordinator

Location

: Ontario

Our client

Is a leading nonprofit organization dedicated to improving access to justice for all Ontarians.

Responsibilities

- Provide real-time administrative and technical support to volunteer lawyers participating in the Free Legal Advice Hotline.

- Support a high-volume hotline and assist volunteers.

- Help volunteers locate and navigate legal information, articles, forms, and other resources within the organization’s database.

- Answer procedural and resource-related questions from volunteers and assist them in identifying the appropriate resources for their matters.

- Support volunteer onboarding and troubleshoot minor technical issues, including login and microphone challenges.

- Monitor volunteer communications and phone queues to ensure volunteers receive timely support throughout their shifts.

Qualifications

- Legal support experience,



such as experience as a legal assistant, law clerk, paralegal, or in a similar legal administrative role.

- Strong ability to read, understand, and navigate legal resources and articles.

- Proficient with technology and comfortable learning current systems and platforms.

- Excellent communication, customer service, and interpersonal skills, with the ability to interact professionally with lawyers from major law firms.

- Experience with Salesforce, Microsoft Office, record-keeping, or call centre environments is an asset.

Compensation & Benefits

- Salary: depending on experience.

- Competitive benefits and paid leave entitlements.

- Remote working environment.

Ref# LI1799

📌 Hotline Coordinator (Ontario)
🏢 BJRC Recruiting
📍 Ontario