to design and implement scalable voice-enabled contact centre solutions.
Salesforce Service Cloud Voice & Amazon Connect
CRM, telephony & Contact Centre operations
Omni-Channel routing for voice & digital channels
Salesforce Apex, Flows & Process Builder
Salesforce integration with internal/external systems
Translate business requirements into technical solutions
Troubleshooting and solution implementation
Team leadership and deployment support
Experience with telephony service providers preferred
Ideal Candidate: A robust Solution Architect who can bridge Salesforce, telephony, IVR, and customer service operations while leading technical teams and delivering scalable contact centre solutions.
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📌 Solutions Architect (Toronto)
🏢 Envision Technology Solutions
📍 Toronto
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