Express Scripts Canada seeks a dedicated IT Service Desk Analyst for hybrid work in Mississauga, ON. Deliver exceptional support, troubleshoot effectively, and manage IT requests throughout your shifts. As a full-time analyst in the IT Support Services department, you will engage in high-quality IT assistance aligned with best practices.

Your role will require robust problem-solving skills, particularly in managing application issues, system access, and virtual infrastructures. Flexibility in scheduling, including potential after-hours support, is essential to meet internal customer needs. Key Responsibilities:

- Provide high-quality IT support according to ITIL practices
- Monitor and log application issues for resolution




- Troubleshoot system access and related requests
- Manage incident and request queues effectively
- Collaborate with internal service teams on issues Requirements:
- Post-secondary degree or diploma in a related field
- Experience in IT service desk roles focusing on customer service
- ITIL 4 certification is an asset
- Knowledge of technologies like SQL and PowerShell
- Bilingualism in French and English preferred Bring your expertise in IT support and problem-solving to enhance user experiences at Express Scripts Canada.

📌 Hybrid IT Service Desk Analyst Mississauga
🏢 Cigna
📍 Mississauga