Elevate user interactions by joining Intact as a Senior UX Designer. This hybrid position focuses on designing employee-centric workflows and enhancing IT services. Your expertise will guide the evolution of IT service experiences, leveraging user insights to design effective journeys and streamline operational processes.

Collaborating closely with cross-functional teams, you will ensure that design principles align with business outcomes and enhance employee satisfaction through cutting-edge solutions. Key Responsibilities:

- Lead experience and enablement strategies for IT services
- Develop service blueprints and intelligent workflows
- Test designs through user research and maps
- Collaborate to assure adherence to design standards
- Foster partnerships to incorporate user-centered design Requirements:
- At least 7 years in service or product design
- Demonstrated ability in journey mapping and service design
- Familiarity with AI-enabled services and enterprise platforms
- ITIL knowledge is a plus
- Bilingualism mandatory in Quebec Drive meaningful changes in employee experiences as part of Intact's growing team.

📌 Intact Senior UX Designer Role (Montreal)
🏢 Intact
📍 Montreal