About Convene Inc.

Convene, Inc. is a Tampa based, award-winning technology services organization with offices and resources throughout the US, Mexico, and India. We have successful, referenceable customers, competitive benefits, and high-growth opportunities.

IT Ops Engineer

Location: Nearshore in Canada or LATAM

Description:

- Mid to senior individual contributor, reports to the Infrastructure and Operations Manager.
- Must be experienced with proven success in supporting on-prem and Azure IT infrastructure.

The Role:

- Hands on operations engineer keeping a hybrid environment healthy across on premises and Azure
- Monitoring, patching, upgrades, outage response, and the automation that removes repeat work
- An operations seat, not a project seat. Owning uptime is the job
- Documentation is core to the role, not an afterthought

Must Have:

- Five to ten years in infrastructure or operations in a complex hybrid environment
- Strong Azure, operational depth from daily work rather than certification only
- Ansible, hands on, building and maintaining real playbooks




- Scripting in PowerShell, Python, or Bash
- Real experience on a major observability platform such as Splunk, Datadog, or New Relic. Building dashboards and tuning alerts, not just viewing them
- Serious documentation discipline. Runbooks, diagrams, change records, written without being chased
- Calm under outage pressure, clear updates while the room is loud
- Must be a solid communicator with a successful record in operational ownership

Nice to Have:

- Cloudflare, WAF, DNS, CDN
- On premises exposure across network, WiFi, servers, and devices. If they have not touched on prem, sharp enough to pick it up fast
- ServiceNow and Azure DevOps
- PCI or another regulated environment

Screening signals

- Something they automated that killed a recurring manual task, and what it saved
- An outage walked end to end, root cause, and what changed after
- An alert or dashboard they built that someone else came to rely on

📌 IT Ops Engineer (Beaverton)
🏢 Convene
📍 Beaverton