Join Walter Surface Technologies as an IT Support Team Lead focused on systems administration and enhanced team performance. Drive improvements in IT operations while solving complex technical challenges. In this pivotal role, you will lead the IT support team while managing Level 3 escalations and addressing infrastructure and end-user technology issues.

Your strong background in Microsoft platforms and troubleshooting will empower you to implement effective solutions and optimize IT processes. You will also foster a culture of continuous improvement within your team. Key Responsibilities:

- Coordinate day-to-day IT support priorities and escalations
- Monitor ticket quality and overall support effectiveness




- Coach team members through complex troubleshooting
- Improve IT support processes and documentation practices
- Lead projects for system upgrades and deployments Requirements:
- 5+ years of relevant technical experience
- Robust knowledge of Microsoft 365, Intune, and Azure
- Proficient PowerShell scripting skills
- Experience with networking, cloud solutions, and ITSM practices
- Bilingual in English and French required Apply your leadership and technical skills to help Walter Surface Technologies maintain robust IT operations.

📌 IT Support Team Lead at Walter Surface Technologies (Montreal)
🏢 Walter Surface Technologies
📍 Montreal