Embark on a rewarding journey as a Tier 1 Technical Analyst with Cadence Solutions in Edmonton, AB. This full-time role centers on providing client support for Microsoft technology, specifically within Microsoft 365 and SharePoint.

Cadence Solutions is seeking an enthusiastic individual eager to support clients effectively while refining their technical skills. You will play a critical role in managing client inquiries and troubleshooting user issues, working closely with Tier 2 analysts and project teams. This role is perfect for candidates looking to grow their technical careers in a team-oriented environment.

Key Responsibilities: • Handle client inquiries via various communication channels. • Triage and respond to support tickets efficiently. • Maintain Microsoft 365 applications and ECM solutions.



• Assist with configuring and testing business solutions for clients. • Document technical solutions and updates for knowledge sharing.

Requirements: • Degree or diploma in a related field or equivalent experience. • Strong desire to learn and improve in technical support. • Excellent communication skills, both verbal and written. • Organizational skills to manage multiple tasks. • Experience with Microsoft or OpenText products is advantageous.

Contribute to a fun and dynamic team while enhancing your technical expertise at Cadence Solutions.

📌 Junior Technical Analyst at Cadence Solutions (Winnipeg)
🏢 Cadence Solutions
📍 Winnipeg