Business Process Architect (BPA)Hybrid (2-3 days in office) – based in Toronto, ON.Reports to: Managing Director, Transfer Agency Operations and Corporate ActionsKey AccountabilitiesStrategic Architecture:Provide overall direction and definition of the business operating model architecture to effectively support long-term business strategy and digital transformation.Process Optimization:Conduct proactive research and analysis to identify improvement opportunities, defining project scope, prioritization, and deliverables to drive productivity, capacity, and quality.Solution Design:Develop business operating models that demonstrate the interoperability of products, operations, and systems; ensure all solutions align with architecture standards and financial targets.Cross-functional Partnership:Act as a key liaison between Business and IT partners to align technology frameworks with business plans and stay ahead of industry trends and innovations.Capability Mapping:Lead the effort to identify, document, and prioritize business capability needs, translating them into actionable strategic roadmaps.Project Oversight:Provide architectural governance for ongoing projects, ensuring requirements remain in strict alignment with the business architecture roadmap.Stakeholder Management:Foster a culture of continuous improvement by managing relationships with business partners and sponsors, helping them articulate business cases and ROI.Performance Metrics:Collaborate with Finance and Business leaders to design and track KPIs and customer experience metrics that identify and validate operational redesign requirements,



resource capacity and productivity benchmarks.Knowledge Leadership:Serve as the Subject Matter Expert (SME) for business architecture frameworks, tool selection, and methodology development; provide training and direction to business teams.Must HavesProven experience in Business Architecture, Process Engineering, or Strategic Operations.Expertise in business modeling methods and the ability to translate complex data into corporate knowledge resources.Strong analytical skills to determine optimal paths for problem‑solving (e.G., system enhancements vs. process changes).Exceptional communication and presentation skills, with the ability to influence stakeholders at all levels.Demonstrated ability to lead cross‑functional initiatives and manage external vendor relationships.Experience with Management information systems Tableau, Power BI.Demonstrated ability to develop KPI reporting (e.G., productivity, quality scorecards and capability/workforce planning).Nice to HavesProfessional certification in BPM (e.G., CBPP, OCBP) or Lean Six Sigma.Experience within Transfer Agency Trust or other financial institutions.Familiarity with specific Business Architecture tool suites and methodology design.Salary Range:125k/year – 135k/year CAD (guideline only; actual offers mayvary).TMX is committed to creating and sustaining a collegial work setting in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.#J-18808-Ljbffr

📌 Business Process Architect - C$125,000 - C$135,000 A Year (Winnipeg)
🏢 TMX
📍 Winnipeg