The Role

As a People and Culture Generalist, you will provide responsive and team-oriented support across the Leadership Support Office (LSO) and all peopleCare LTC Homes. You will work closely with leaders and employees to support day-to-day People and Culture needs and contribute to a positive, consistent employee experience across the organization.

This position supports across core People and Culture functions, allowing team members to provide well-rounded support, share responsibilities, and maintain continuity across the organization.

Reports to: Director of Systems

RESPONSIBILITIES

- Lead and coordinate recruitment for LSO positions and support Home-level recruitment as required. Including mass recruitments for new homes.
- Coordinate onboarding and orientation for LSO employees and support Home-level onboarding, documentation, and Dayforce/ADP training.
- Coordinate training and development activities and maintain related records, materials, and resources.
- Maintain accurate employee records and support HRIS/Dayforce/ADP administration, system enhancements, and process improvements.
- Support People and Culture projects, workforce reporting, and market research to advance organizational priorities.
- Coordinate changes and support benefits, leave administration, payroll-adjacent support, provider inquiries, and related employee communications.
- Develop, review, maintain, and communicate People and Culture policies and support compliance with employment legislation and collective agreements in the homes.




- Support employee and labour relations matters, investigations, grievances, union meetings, arbitration support, and related documentation.
- Serve as a point of contact for People and Culture inquiries from the LSO and Homes, including Zendesk requests, and provide guidance and support to Home leaders.
- Conduct exit interviews, support employee relations, performance reviews and gather employee feedback to identify trends and opportunities for improvement.
- Support immigration and funding programs, WSIB inquiries, and Health and Safety activities as required.
- Support ongoing People and Culture initiatives and perform other related duties as required.

EDUCATION AND EXPERIENCE

- Bachelor’s degree in Human Resources or a related field or equivalent industry experience required.
- 1-5 years of experience in a Human Resources or administrative role required.
- CHRP required
- Must have a Valid Ontario driver’s license and access to reliable personal transportation, with the ability to travel across peopleCare Homes
- Strong organizational and time management skills with the ability to manage multiple tasks and priorities.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Strong communication, relationship-building, and problem-solving skills.
- Healthcare sector and LTC experience preferred.
- Experience with Collective Agreements, Bargaining, Arbitration and Multiple Unions is preferred.
- Experience with HRIS systems and recruitment processes is preferred.

📌 People and Culture (HR) Generalist (Waterloo)
🏢 peopleCare Communities
📍 Waterloo